Joseph R. Kiszka

Resume & Professional Website



Technology-focused manager, passionate customer champion, and innovative problem solver seeking a position in an environment where problem solving skills, creativity, and a technical aptitude are highly valued.

Professional Experience:

Southwest Airlines, Dallas, TX: January 2020 – Present
Ground Operations – Industrial Engineer
Serves as a consultant to design processes that achieve our objectives in safety, reliability, efficiency, and hospitality.
-Employs formal methods such as CI, Lean Six Sigma, and human-centered design in order to ensure processes are effective and efficient.
-Collaborates with cross-departmental and cross-operational teams to integrate processes seamlessly across functions

Southwest Airlines, Dallas, TX: December 2016 – January 2020

Technical Services – Research & Support – Analyst
-Captures epic level scope for field projects and develops solutions which translate business desires into features
-Defines feature level requirements, and creates comprehensive documentation and specifications promoting standardization, minimizing project risks, catalyzing knowledge transfer, and lowering project costs
-Engages with dedicated project management teams and adjacent teams to continually maintain documentation
-Serves as a subject matter expert and creates technology solutions that meet stated business requirements

Southwest Airlines, Dallas, TX: October 2015 – December 2016
Technical Services – Project Manager
-Remotely manages multi-million dollar technology and infrastructure projects at multiple airports
-Liaises between internal and external stakeholders to develop project scope and requirements
-Develops and executes detailed project plans, while ensuring resource availability and allocation to meet plans
-Coordinates internal and external resources to complete projects on schedule, on scope, and on budget
-Audits field installations to ensure site readiness, and reports and escalates risks as needed

TE Connectivity and CommScope, Dallas, TX: Â August 2013 -Â October 2015
Sales Engineer
-Provided sales and marketing services to current territory customers
-Expanded customer base through prospecting new customers and opportunities
-Identified opportunities and built relationships with end users, consultants, contractors, and distributors of CommScope and legacy TE Connectivity products

Legrand, Dallas, TX: February 2011 – May 2013
Business Development Manager
-Helped Fortune 1000 customers with current and future IT and Data Center requirements
-Acted as an interdisciplinary resource for consultants, customers, and coworkers
-Collaborated with Legrand customer service and Legrand rep firms across the United States to coordinate projects internationally

Belden, Richmond, IN & Dallas, TX: June 2007 – February 2011
Datacom Manager / Enterprise Solutions Account Manager
-Provided sales and marketing services to current territory customers
-Expanded the customer base through prospecting new customers and opportunities
-Identified opportunities and built relationships with end users, consultants, contractors and distributors of Belden products

4D Development: August 2006 – June 2007
Software Intern:
-Coded a dynamic website that provides end users with the ability to add their own dynamic content using a C++/Javascript browser based UI
-Created and modified existing PHP Code and MySQL databases to reflect desired user content and setup.

Attero Tech, LLC: January 2006 – August 2006
Engineering Intern
-Coded a complex web based interface to a MySQL Database using PHP
-Created a PalmOS application that used IrDA standards and a proprietary specification to remotely interface with a client’s hardware
-Evaluated Spread Spectrum RF Solutions for use in a remote interface
-Coded an RS232 emulator in Perl/TK for a client’s test environment

Department of Engineering, IPFW: May 2005-September 2005
Engineering Research Assistant
-Aided with algorithm design using Matlab and Mathematica
-Designed, purchased, assembled and maintained a computer network
-Researched and formulated inexpensive solutions for evaluating the quality of roadways with a modified vehicle.

Information Technology Services, IPFW: March 2004 – May 2005
Computer Help Desk Consultant – Senior Level
-Answered student and faculty calls and provided on-site customer support
-Provided walk-in support to faculty, staff, and students

Community Consolidated School District 15, Palatine, IL: May 2003 – August 2003
Computer Technician
-Updated student and faculty computers
-Diagnosed and resolved hardware problems on a number of different computer systems
-Provided on-site support to faculty and staff

Additional Experiences:

Software: Autodesk AutoCAD, Trimble SketchUp, Matlab, MathCAD, Multisim, Microsoft Word, PowerPoint, Excel, Outlook, Visio, Project, Bluebeam Revu
Operating Systems: DOS, Windows, Unix, Mac OS X, Linux
Languages: C, C++, Java, PHP (and MySQL), Perl, TCL/TK, HTML, VHDL


-Belden Crystal Club (2009)
-Belden CEO’s Club (2009)
-Top Divisional Sales Rep, Belden Enterprise Solutions Group, Americas (2009)
-Belden President’s Club (2008, 2009)
Winner of Google’s International “Model Your Campus in 3D Competition.” (2007)


Purdue University, West Lafayette, IN and Fort Wayne, IN
Electrical Engineering, Bachelor of Science, May 2007
Computer Engineering, Bachelor of Science, May 2007

University of Texas at Dallas, Richardson, TX
Master of Business Administration, August, 2015, Magna Cum Laude

For References, please click “References” at the top of this page.